Shipping, Refund Policy and FAQs
What are the delivery/shipping options and prices?
|UK Standard||£2.50 or free if you spend over £40*||We offer a standard flat rate shipping throughout the UK for £2.50 per order.
*Free delivery on orders over £40 if you order one or more item in a single transaction. Usually delivered within 2-5 working days.
|UK Next Day||£7.50||Next working day delivery available on orders placed before 12pm. Orders placed after 12pm Mon-Fri or anytime Sat/Sun will not be delivered next day. Usually delivered between 8am-9pm.|
|UK Heavy Goods||£4.50||Heavier items (weighing over approx. 4.5 kilo/10lb) will be charged a total shipping of £4.50 flat rate per order.|
|Europe Standard||£10||This includes: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands and Spain. Items usually delivered within 6-10 working days.|
|Europe Fully Tracked Express||£20||This includes: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands and Spain. Items usually delivered within 2-5 working days.|
|International Standard||£20||This includes USA and Canada. Items usually delivered within 10-14 working days.|
|International Tracked Express||£30||This includes USA and Canada. as well as over 200 countries. Items usually delivered within 4-7 working days.|
Which countries do you ship to and what happens if you don't deliver to my country?
UK, USA, Canada and most of Europe (Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands and Spain). If you don't see your country listed, please contact us to obtain a custom shipping quote.
What payment methods do you accept?
All major credit cards, PayPal and Bank Transfer.
What is your refund policy?
We accept anything back unopened and in perfect condition for 14 days after purchase. You would have to cover the cost of return postage. We provide a full refund minus the postage charges.
We do our best to deliver only the best quality products in perfect condition. However, if the item you receive is faulty we will refund it.
Are your brand name products made by the brand names like Dyson and Henry?
Actually no, Casdon are the toy manufacturers for over 70 years. Casdon produces them with official licenses from these top brands to be able to mimic the small details to produce realistic miniature role play toys which your kids will love to play with. CasdonToys.co.uk brought to you by Gamez Galore provides you with a full range of the latest duplicate appliance toys as well as the other popular Casdon pretend play toys.
To learn more, please visit our page about our company information.